Frequently Asked Questions
On this page we attempt to answer your most frequently asked
questions about www.thepeoplesfriend.co.uk.
How do I contact you by e-mail?
You can e-mail us at webmaster@dcthomson.co.uk.
One of our Customer Service team will respond to you as soon as
possible.
Can I talk to you?
Of course you can! We'd be happy to speak to you regarding an
existing order, to provide further information about our products
or delivery arrangements, or take your order. We are open between
9am and 4:45pm Monday to Friday (UK time). You can call us free
from within the UK on 0800 318846. If calling from out-with the UK,
please dial +44 1382 575580.
Can I fax you?
You're welcome to fax us on 01382 575413, or, if you're outside of
the UK, on +44 1382 575413. Please clearly mark your document "For
the attention of thepeoplesfriend.co.uk" and please include your
contact details.
How can I be sure that my online purchase is
secure?
The "https" address prefix in the address bar & the padlock
symbol in your browser taskbar (or address bar depending on the
browser you are using) indicates that you are using a secure
connection.
How can I be sure that my online order has been
accepted?
We will e-mail you to confirm receipt of your order.
When I order a subscription, how do I know which is the
first issue I'll receive?
You may specify your first issue when you place your order. This
may be up to several months in the future.
How do I renew an existing subscription
online?
Just click on the "My Subscription" button on the homepage and
enter your Subscription Account Number and Surname or Postcode to
log-in. Once logged-in, just click on "Renew" in the menu bar and
follow the instructions.
Can I pay by Direct Debit?
Yes you can. Just add Direct Debit items to your basket and enter
your bank sort-code and account number into our secure payment
page. We accept Direct Debit payments from UK bank accounts for all
subscription orders and paying in this way ensures that you get the
best possible price.
All online prices and transactions are in pounds sterling. If you are buying overseas, your credit card provider will convert the charge to your local currency, based on that day's exchange rate. For orders made by post we do accept cheques in US, Canadian, Australian and New Zealand Dollars.
Can I order magazine subscriptions as a gift for someone else?
Yes, we will be happy to deliver your order to anyone else, anywhere in the world!
What are your terms and conditions of sale?
Please see our Terms and Conditions section. [www.thepeoplesfriend.co.uk/termsandconditions]
How will my data be used?
Please see our Privacy Policy section.
